SMS Terms and Conditions

1. Tatiana Madden SMS Program

The Tatiana Madden SMS program may send text messages related to:

• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Coaching applications and services
• Course or program information
• Assessment or quiz information
• Books, guides, and digital resources
• Podcast or event announcements
• Educational content
• Website and service updates
• Promotional offers
• Customer-service communications

The specific messages you receive will depend on the forms you complete, services you request, and permissions you provide.

2. Consent to Receive Text Messages

You may opt in by:

• Checking an SMS consent box on the Website
• Submitting a form that clearly explains the text-message program
• Registering for a service and expressly agreeing to receive text messages
• Providing another legally valid form of written or electronic consent

By opting in, you authorize Tatiana Madden and service providers acting on our behalf to send recurring text messages to the mobile telephone number you provided.

Messages may be sent using automated technology, an automatic telephone dialing system, or another messaging platform.

Your consent applies only to messages sent by or on behalf of Tatiana Madden. It does not authorize unrelated companies to send you marketing messages.

3. Consent Is Not Required to Purchase

Consent to receive marketing or promotional text messages is not a condition of purchasing a product or service.

You may purchase available products or services without agreeing to receive promotional texts.

Where a telephone number is necessary to provide an appointment, transaction, security alert, or requested service, we may ask for permission to send communications directly related to that request.

4. Message Frequency

Message frequency varies based on:

• The services you request
• Your appointment activity
• Your participation in a program
• Current promotions or announcements
• Your communication preferences

You may receive recurring messages after opting in. We do not guarantee a particular number of messages per day, week, or month.

5. Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Tatiana Madden does not charge a separate fee merely for receiving SMS messages, but your carrier may impose charges for messages, data, roaming, or other services.

You are responsible for charges assessed by your carrier.

6. How to Opt Out

You may withdraw your consent and stop text messages at any time.

Reply STOP to any message. You may also use another clear and reasonable request indicating that you no longer wish to receive text messages, including:

• CANCEL
• END
• QUIT
• UNSUBSCRIBE

After opting out, you may receive one final confirmation message acknowledging your request. You will not receive additional marketing messages unless you later provide new consent.

Opting out of marketing messages does not necessarily prevent individual, nonautomated communications that you separately request. It may also not prevent essential communications that are legally permitted and necessary to complete an existing transaction or respond to a message you initiated.

You may also request removal by emailing contact@tatianamadden.com.

7. How to Get Help

Reply HELP to a text message for assistance.

You may also contact:

• Email: contact@tatianamadden.com
• Website: www.tatianamadden.com

8. Rejoining the SMS Program

If you opt out and later want to receive text messages again, you must complete a new opt-in process or otherwise provide renewed consent.

Previous consent will not automatically be treated as current consent after you have opted out.

9. Changing or Reassigning Your Telephone Number

You agree to provide a valid mobile number that belongs to you or that you are authorized to use.

If you change, disconnect, transfer, or reassign your telephone number, you agree to opt out or notify us promptly so messages are not sent to the number’s new owner.

You may notify us at contact@tatianamadden.com.

10. Privacy and Mobile Information

We respect the privacy of your mobile information.

We do not sell, rent, or disclose:

• Mobile telephone numbers
• SMS consent records
• Text-message opt-in information
• Text-message content

to third parties or affiliates for their own marketing or promotional purposes.

We may provide mobile information to service providers that help us:

• Operate the messaging program
• Deliver messages
• Maintain consent and opt-out records
• Provide customer service
• Prevent fraud or misuse
• Comply with legal obligations

Those providers may use the information only to perform services on our behalf or as otherwise permitted by law.

Additional information about how we collect and use personal information is provided in our Privacy Policy.

11. Appointment and Transactional Messages

If you schedule an appointment, purchase a service, submit a coaching application, or request information, we may send messages directly related to that transaction or request.

These messages may include:

• Booking confirmations
• Appointment reminders
• Rescheduling information
• Payment confirmations
• Service instructions
• Responses to questions you submitted

We will avoid including unnecessary medical, mental-health, sexual, relationship, or other sensitive information in text messages.

Text messaging is not a secure method for sending confidential health or coaching information. Do not send highly sensitive personal information by text.

12. Marketing Messages

Marketing messages may include information about books, courses, coaching, assessments, events, podcast episodes, guides, promotions, and related Tatiana Madden services.

Marketing texts will be sent only when we have the consent required by applicable law.

Marketing messages will identify Tatiana Madden or otherwise make the sender reasonably clear and will include appropriate opt-out instructions.

13. Message Delivery

Text-message delivery is subject to effective transmission by your mobile carrier, device, network, and messaging provider.

Messages may be delayed, blocked, filtered, or undelivered because of:

• Carrier restrictions
• Network availability
• Device settings
• Telephone-number changes
• Service interruptions
• Technical errors
• Factors outside our control

We do not guarantee that every message will be received within a particular timeframe.

Mobile carriers are not responsible for delayed or undelivered messages.

14. Supported Carriers and Devices

The SMS program may not be available through every carrier, device, or geographic location.

Your mobile device must be capable of receiving text messages. Some features may not function properly on all devices or networks.

15. Eligibility

You must be at least 18 years old and authorized to use the telephone number provided to enroll in the SMS program.

By opting in, you represent that the information you submit is accurate and that you are the account holder or have permission from the account holder.

16. Appropriate Use

You agree not to use the SMS program to:

• Send unlawful, threatening, harassing, or abusive content
• Impersonate another person
• Submit fraudulent information
• Transmit malicious links or software
• Interfere with our messaging systems
• Request emergency medical or crisis services

The SMS program is not monitored continuously and must not be used for emergencies.

If you are experiencing a medical emergency or immediate danger, call 911. If you are in the United States and experiencing a suicidal or emotional crisis, call or text 988.

17. Changes to the SMS Program

We may modify, suspend, or discontinue all or part of the SMS program at any time.

We may update these SMS Terms when our services, technology, messaging provider, or legal obligations change. Updated terms will be posted on the Website with a revised “Last Updated” date.

Your continued enrollment after an update becomes effective constitutes acknowledgment of the revised SMS Terms. Where legally required, we will request renewed consent.

18. Termination of Participation

We may suspend or terminate your participation in the SMS program if:

• You violate these SMS Terms
• Your number appears invalid, inactive, or reassigned
• Messages repeatedly cannot be delivered
• We reasonably suspect fraud, misuse, or unauthorized enrollment
• Continuing the program is no longer technically or legally practical

You may end your participation at any time by following the opt-out instructions above.

19. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the SMS program is provided on an “as is” and “as available” basis.

Tatiana Madden is not responsible for delays, delivery failures, carrier charges, device incompatibility, network interruptions, or damages resulting from unauthorized access to messages on your device.

Nothing in these SMS Terms limits a right or remedy that cannot legally be waived.

20. Governing Law

These SMS Terms are governed by the laws of the State of Georgia and applicable federal law, without regard to conflict-of-law principles.

Any dispute will also be subject to the dispute provisions contained in our general Terms and Conditions.

21. Contact Information

Questions concerning the SMS program or these SMS Terms may be directed to: